Privacy policy

The Inn at Montross
Effective Date: February 24, 2026

The Inn at Montross (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at https://www.montrossinn.com/ (the “Website”), submit an inquiry, make a reservation, or otherwise interact with us.

By using our Website or providing your information, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us, submit a form, or request availability, we may collect:

  • Name
  • Email address
  • Phone number
  • Travel dates
  • Number of guests
  • Special requests or messages

If you make a reservation through our booking system, additional information such as billing details may be collected by our third-party booking provider.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Device type and browser information
  • Pages visited and time spent on the site
  • Referring website
  • General geographic location

This information helps us understand how visitors use our Website and improve our services.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide availability or pricing
  • Process and manage reservations
  • Communicate regarding your stay
  • Send updates or promotional offers (if you opt in)
  • Improve our Website and guest experience
  • Measure and improve advertising performance

We do not sell or rent your personal information.

3. Third-Party Booking and Service Providers

Reservations may be processed through a secure third-party booking system. When you complete a reservation, your information is collected and processed according to that provider’s privacy practices.

We may also use trusted third-party services for:

  • Website hosting
  • Email communication
  • Payment processing
  • Advertising and analytics

These providers receive only the information necessary to perform their services.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and understand how our Website is used.

We may use third-party tools, including advertising platforms such as Meta (Facebook and Instagram), to measure ad performance and deliver relevant advertising. These tools may collect information about your interactions with our Website.

You can adjust your browser settings to refuse cookies; however, some features of the Website may not function properly if cookies are disabled.

5. Advertising and Marketing

If you provide your contact information, we may use it to:

  • Respond to your inquiry
  • Send booking confirmations
  • Share availability or special offers
  • Provide updates about events or seasonal stays

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information. While no system can guarantee complete security, we strive to protect your data from unauthorized access, misuse, or disclosure.

7. Your Choices

You may:

  • Request access to the information we hold about you
  • Request corrections to inaccurate information
  • Ask that we delete your personal information, where permitted by law
  • Opt out of marketing communications

To make a request, please contact us using the information below.

8. Children’s Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.


9. Links to Other Websites

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top reflects the most recent revision. Continued use of our Website after changes are made indicates acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Inn at Montross
21 Polk Street
Montross, Virginia 22520
Email: support@montrossinn.com
Phone: (202) 525-9546